Refund policy

At AURUMA, customer satisfaction is our priority.

Returns & Exchanges

We accept returns or exchanges within 14 days of receiving your order, provided that:

  • The product is unused.
  • The perfume remains sealed in its original packaging.
  • The product is in its original condition.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges if:

  • The perfume has been opened or used.
  • The protective seal has been removed.
  • The product has been damaged after delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund where applicable.

Refunds

Once your returned item has been inspected and approved, your refund will be processed using the original payment method. Processing times may vary depending on your payment provider.

Shipping Costs

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Contact Us

For any questions regarding returns or exchanges, please contact our customer support team.