Shipping policy

At AURUMA, we are committed to delivering your order quickly, safely, and in perfect condition.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders are not processed or shipped on Fridays or public holidays.

Delivery Time

• Within Egypt: Estimated delivery is 2–5 business days, depending on your location and the shipping carrier.

Please note that delivery times may vary during peak seasons, promotional periods, or due to circumstances beyond our control.

Shipping Fees

Shipping fees are calculated at checkout and displayed before you complete your purchase.

Order Tracking

If tracking is available, you will receive your tracking information once your order has been shipped.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order. AURUMA is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team. We are always happy to assist you.